Xourcy.
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Managed Services Model

Managed Remote Operations for Growing Businesses — Outsourced Teams, No Contracts, Guaranteed Coverage

Stop managing people.
Start managing outcomes.

You tell us the problem. We build the team, manage performance, and guarantee the work gets done. One point of contact. Zero operational headaches.

From $3,000/month. Month-to-month. Cancel anytime.

Scope My Project →

Managed Services is right for you if—

01

You have enough direct reports. Adding another person to manage is not the answer — having a department that runs itself is.

02

You care about results, not hours. You want to know the calls got answered and the backlog cleared — you don't want to babysit the process to make it happen.

03

You need coverage that doesn't break. If someone calls in sick, your business shouldn't stop. You need built-in redundancy, not a single point of failure.

Want to manage the person directly yourself? Staff Leasing is probably a better fit →

What you're getting

A department.
Not a headcount.

One point of contact.

You communicate with your dedicated Team Leader — that's it. They manage the agents, the QA, the training, and the performance. You don't run the team. You just tell us the objective.

Coverage that never breaks.

Every Managed unit includes bench staffing. If an agent is out, a trained replacement fills the gap immediately. Your phones keep ringing. Your clients keep getting answered. You never know there was a problem.

Weekly KPI reports.

You get a clear weekly summary — what was handled, what the numbers look like, what's being adjusted. You stay informed without having to ask. Visibility without the management tax.

No lock-ins. No safety net for us.

Big BPOs demand 12-month contracts because they know their quality drops after month one. We stay month-to-month. Our only guarantee is that we perform — or you leave. That's what keeps us sharp.

Every Managed unit includes:

✓ Dedicated Team Leader
✓ QA & performance management
✓ Bench staffing (no gaps)
✓ Weekly KPI reporting
✓ Agent training & onboarding
✓ Workflow design
✓ Payroll & HR handled
✓ Month-to-month terms
Let's scope it

Tell us
the problem.

Describe what's breaking. We'll scope the headcount, design the workflow, and send you a custom proposal. No generic packages — every Managed engagement is built around your specific operation.

1

You describe the outcome you need. Not a job description — just the problem and what "fixed" looks like to you.

2

We build a custom proposal. Headcount, scope, pricing — designed around your volume, not a generic tier.

3

You approve. We launch. Team Leader assigned. Unit deployed. Problem handled.

Rather talk it through first? Book a free call →

Request a Custom Proposal

Tell us the problem. We'll build the plan.

We'll come back with a scoped proposal — not a sales pitch.

FAQ

Managed Services —
your questions answered.

Every Managed engagement includes weekly KPI reports delivered to you — calls answered, appointments booked, invoices chased, backlogs cleared, whatever your operation requires. You define what "done" looks like at the start, and we report against those metrics every week. You stay fully informed without having to ask, follow up, or babysit.
Your Team Leader is your single point of contact — the only person you need to communicate with. On the inside, they manage your agents, run quality assurance, handle training, monitor performance, and escalate anything that needs attention. On your side, they send your weekly report and field any questions or changes. You never need to talk to multiple people or figure out who handles what.
Nothing changes on your end. Every Managed unit includes bench staffing — trained backups ready to fill gaps immediately when someone is out. You never experience a missed call, a late report, or a coverage gap because of internal staffing issues. That's our problem to solve, not yours. This built-in redundancy is one of the core reasons clients choose Managed over direct hiring.
Traditional BPOs lock you into 12-month contracts, assign you a generic agent pool, and hide behind SLA paperwork when things go wrong. Xourcy Managed is month-to-month, built around your specific operation from day one, and you have a named Team Leader who is accountable for your results. If we're not performing, you leave — and we know that, which is exactly why we perform.
Managed Services starts at $3,000/month. The final price depends on headcount, volume, and scope — which is why we build a custom proposal for every engagement rather than offering generic tiers. Compare that to building an in-house team: a single local hire costs $58,000–$80,000 per year before you add a manager, benefits, and the cost of turnover. Most clients find that Managed Services replaces two or three local hires for a fraction of the total cost.
No. Managed Services is month-to-month with zero cancellation fees — same as everything else at Xourcy. We don't believe in using contracts to keep clients who aren't happy. If the results aren't there, you shouldn't stay. That's the standard we hold ourselves to.
Then Staff Leasing is your model. You manage the person directly — workflow, schedule, priorities — while we handle payroll, HR, and replacement behind the scenes. Some clients start with Leasing and move to Managed as they grow. Others prefer Leasing forever. Both are month-to-month, and switching between them is always an option.

Still have questions?

Ask us directly — Book a Free Call →